Wellness Awaits You

What to Expect

Laying the foundation

Chiropractic care is like building a house – certain things have to happen in a particular order in order for everything to stand strong and work correctly. When building a house, if you tried to put up your walls before you had a solid foundation, your walls would be weak and eventually collapse. If you tried to put on your roof before the walls were ready, you would run into the same problem. The same is true for your body. Your body has to go through a particular plan of care in order to repair itself correctly and fully. There are three general phases of chiropractic care . . .

Your First Visit

Patient Forms

Upon entering our office, you will be welcomed as a new member, we do request that you complete the online from under the forms section of our website.


Next, you will have a consultation with either Dr. Jill or Dr. Matt to discuss your health-related problems, concerns, and potential treatment options. This initial visit is designed for the Doctors to learn more about you, your condition, and  expectations to determine how chiropractic care can meet your goals.


After your consultation, the Doctors will perform a complete chiropractic examination using the Insight Spinal Scanning System™.  This scanning system utilizes technology certified by the Space Foundation to analyze your level of nerve function, allowing Dr. Jill and Dr. Matt to create a custom care plan to suit your chiropractic needs (more info). Other standard neurological, orthopedic, postural, and physical tests will be performed as well.

Report of Findings

Once the information is collected  and examinations are performed, either Dr. Jill or Dr. Matt will develop a course of care and will perform a chiropractic adjustment tailored to your exam findings.  Your first visit is designed to uncover the root cause of the problem so that we are able to deliver the best care possible to you.  On your next visit a report will be presented to you and answer any questions including:

  1. Am I in the right place?
  2. How can you help me?
  3. How often do I need to come in?
  4. What  will  my responsibilities be?

Our report of findings is designed to lay out your care plan including rehabilitative exercises and nutritional advice to enhance and accelerate the healing process.  We are committed to taking the right steps towards helping you acheive maximum benefit in a minimal amount of time

After reviewing your health history,  goals, and examining your spine , Dr. Jill and Dr. Matt will discuss recommendations and notify you if  your condition  requires care with other providers.   We aim to provide the best  treatment and  wellness program for your needs.


At the conclusion of this initial  appointment, you can choose to  proceed with your first adjustment.  Dr. Jill and Dr. Matt utilize many different techniques, and use your exam findings to design a custom care plan specific to your needs, to allow you to heal as quickly as possible.  We welcome questions and concerns about your care plan so that we can better serve your individual needs.  We also have the advantage of having two chiropractic physicians that work together to help you reach your goals of optimum health.

Wellness Program

Prior to leaving, the doctor will suggest a  wellness program  to incorporate outside of treatment.  If you are in pain when you first come into our office this may include: ice or heat application instructions, certain activities or positions to avoid, and at home exercises and/or stretches.  If you desire,  our wellness team will work with you also to create healthy habits and routines for your lifestyle.  Every person is unique, therefore everyone requires a  customized wellness plan.  The purpose  of our wellness program is for   you  to achieve optimum wellness so that you can live every moment of life to the fullest.

Phase 1: Relief Care

Thumbs Up to Relief

Many people go to a chiropractor because they are in pain. In this first phase of care, the main goal is to reduce your symptoms.
Sometimes this will require daily visits, or two to three visits per week for a time.

Most people are under the assumption that if they don’t feel any pain that there is nothing wrong with them – that they are healthy. Unfortunately, pain is a very poor indicator of health. In fact, pain and other symptoms frequently only appear after a disease or other condition has become advanced.

For example, consider a cavity in your tooth. Does it hurt when it first develops or only after it has become serious? How about heart disease? Regardless of whether you are talking about cancer, heart disease, diabetes, stress or problems with the spine, pain is usually the last thing to appear. When you begin chiropractic care, pain is also the first symptom to disappear, even though much of the underlying condition remains.

Phase 2: Corrective Care

Teaming Up for Optimal Health

Most chiropractors regard the elimination of symptoms as the easiest part of a persons care. If all that the chiropractor does is to
reduce the pain and stop there, the chances of the condition recurring are much greater. In order to prevent a rapid recurrence of symptoms, it is necessary to continue receiving care even though your symptoms are gone.

During the correction / restorative phase of your care, you will not have to receive adjustments as often as you did during the first phase of care and, depending on your particular circumstances, you may begin doing exercises and stretches either at the center or at home to help accelerate your healing.

Do not be discouraged if you have mild flare-ups of your symptoms on occasion. This is normal. Flare-ups are bound to occur during this phase because your body has not fully healed. Depending on the severity of your injury or condition and how long you have been suffering from it, this phase of your care may last anywhere from a few months to a couple of years.

Phase 3: Wellness Care

Maintenance is Key to Healthy Living

Once your body has fully healed, routine chiropractic care can help ensure that your physical problems do not return, and keep your body in optimal condition. Just like continuing an exercise program and eating well in order to sustain the benefits of exercise and proper diet, it is necessary to continue chiropractic care to ensure the health of your musculoskeletal system.

When you make routine chiropractic care a part of your lifestyle, you avoid many of the aches and pains that so many people suffer through, your joints will last longer and you will be able to engage in more of the activities you love.



We Participate with the  Following Local Insurance Plans*:

Excellus BC/BS
Medicare (Dr. Matt only)

*We do not accept NYS worker’s comp, Personal Injury, or auto cases.